Hiring
salespeople is a daunting task in that they are good actors with the
ability to project more skills than they actually possess. Bad
salespeople can masquerade long enough to get through the hiring
process and onto your payroll. Selecting strong salespeople requires
certain disciplines.
Most sales managers were hired to grow profitable revenue at their
company. Hiring new salespeople is an ancillary task they complete as
needed (which hopefully is not often). This infrequency means that
these sales managers are not well-schooled in the art of sales
interviewing. Consequently, mediocre or weak salespeople are hired as a
result of the sales manager's bad hiring habits. There are 3 common
habits that cause company's to lose strong sales candidates.
DIVINING
Resumes are a difficult topic to discuss in that they are needed in the
sales hiring process, but often times they are grossly overvalued
within that process. A candidate's resume reveals his or her previous
positions and little more than that.
Resumes are embellished. It is fair to say that most
hiring managers
have encountered this truth. Therefore, any stated successes have to be
taken with a grain of salt. Sales successes should be recorded on the
resume
in data-driven statements (top 5% of the company, 125% of quota, etc.).
Yet those data-driven statements still need to be qualified for context
to understand them fully. This qualifying occurs only talking to the
candidate.
The other issue is a less detailed resume. The fact that a candidate
has not created a 4 page work history is not grounds for
disqualification. Although a detailed resume often is more desirable
than a minimalist resume, candidates should not be sorted on this
criteria.
Hiring managers get caught in this trap and attempt to divine more
information than is contained in the resume. The resume does not tell
the entire story. In fact, it only tells a small part of the story.
Granted, some resumes will provide enough information to reject a
completely misaligned candidate. However, no resume provides enough
information to finely filter a candidate's abilities.
DOMINATING
Face-to-face
interviews
are the backbone of most hiring processes even though vast majorities
of hiring managers have never been trained to run an effective sales
interview. Just imagine, the pivot point of their process relies upon
an unrefined manager's skill. This reason explains why so many sales
hires are based on a manager's "gut" or intuition regarding the candidate.
This inherent weakness is exacerbated by a hiring manager who covers
his or her abilities by dominating the conversation. The interview
deteriorates into a data dump where the hiring manager talks for
>75% of the interview. This percentage does not allow the hiring
manager to see the sales candidate in action. Many times the candidate
has done an excellent job in using questions to control the discussion
and learn important information about the company. This is also known
as qualifying and many hiring managers miss it because they were too
busy talking about tangential topics.
One subtle facet of dominating is the assumption that this opportunity
is the candidate's best, or only, option. A manager who has invested
his or her time in talking through most of the interview often deems
that time as influential. Perhaps, but the larger risk is the lack of
knowledge about the sales candidate's abilities, fit to the position
and interest in continuing the process. Remember, hiring is a two-way
street. The candidate is interviewing the company simultaneously.
DELAYING
Hiring the right salesperson is a critical decision for any company so
it is a decision not to be taken lightly. Yet, delaying is the most
detrimental error a hiring company can make. An inordinate delay
produces two unintentional negative effects.
First, the candidate often has an initial energy that occurs when he or
she first discusses the position with the potential employer. There is
excitement in the opportunity and the candidate, if interested, wants
to maintain that level.
The quickest way to suck the life out of the interaction is to delay
your hiring process. The candidate typically assumes that he or she is
not the top candidate. Once they reach that point, they tend to look
for another
employment opportunity.
If they find one, the excitement of that new possibility will displace
the delayed opportunity. The candidate now becomes far more difficult
to hire.
Second, you present an image, accurate or not, of a company that
struggles with decisions. In sales this can be fatal. Closing a complex
or customized sale requires many decisions made at the appropriate time
to keep the sales cycle moving.
Companies that take an inordinate amount of time to move through a
hiring process (i.e. make decisions) cast a long shadow of doubt in the
candidate's eyes. If the company appears tentative in the hiring
process, the candidate extends that trait to the culture. If the
culture isn't conducive to timely selling, the sales candidate will
become cautious about the company. It is at this point that the
candidate will attempt to delay the process which is a red flag to the
hiring company.
Divining, dominating and delaying are 3 of the most costly errors a
company can commit in attempting to hire strong salespeople. Each one
derails an effective hiring process by removing objectivity, reducing
information and creating doubt. Avoid these pitfalls and you will
vastly improve your company's ability to hire strong salespeople.
Every time.
Article source: http://www.articlesbase.com/management-articles/how-to-lose-strong-sales-candidates-154287.html