Developing Service Excellence
Knowledge Topics
1.
How to become a knowledge Creating and Sharing Company Reviews how a computer manufacturing company fairs as a knowledge creating organisation and how knowledge is shared. The paper immediately identifies that the company has no deliberate action of being a KM organisation, however “unknowingly” it’s creating, sharing and retaining knowledge. It is the failure to realise the value of knowledge which differentiates it from bigger players such as Apple, Toshiba and IBM.