Bryant Ott
Bryant Ott is a writer and editor for Gallup.
Articles by this Author
HumanSigma Rule #4
- By Bryant Ott
- Published 01/9/2010
- Customer Service
- Unrated
The
employee-customer encounter can be quantified and summarized in a single
performance metric
HumanSigma Rule #3
- By Bryant Ott
- Published 08/25/2009
- Leadership
- Unrated
The employee-customer encounter must be measured
and managed locally
HumanSigma Rule #2
- By Bryant Ott
- Published 02/13/2009
- Relationships
- Unrated
How emotion frames the employee-customer encounter
HumanSigma Rule #1
- By Bryant Ott
- Published 11/15/2008
- Relationships
- Unrated
Organizations
can’t measure and manage employee and customer experiences as separate entities
Which Job Seekers Use the Web?
- By Bryant Ott
- Published 07/12/2008
- Careers
- Unrated
A surprise: Younger employees are less likely than their
older counterparts to use online job search tools
Job Seekers: Personal Connections Still Matter
- By Bryant Ott
- Published 07/2/2008
- Interviewing / Hiring
- Unrated
Internet sites are helpful, but people in the job market say they continue to rely heavily on people they know to help them find new work. Here’s how to reach those prospective employees.
Job Applicants Are Customers, Too
- By Bryant Ott
- Published 01/22/2008
- Relationships
- Unrated
It’s crucial for companies to engage prospective employees like they would their most valued clients
Job Seekers Ask: Who’s the Boss?
- By Bryant Ott
- Published 01/17/2008
- Careers
- Unrated
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