Andrew Rondeau

Andrew is the owner of this website and has been a Leader, Manager, Coach and Consultant for the last twenty-five years.

My wife and I enjoyed a few days away at Bournemouth, at the weekend.

We booked into a hotel overlooking the sea. Room and hotel were perfect. We had a relaxing and great time together.

As we were walking around the streets of Bournemouth, we came across a fantastic looking Hair Stylists. My hair needed a cut, so spontaneously we went in.

The place looked great – all modern, fashionable and lively. I thought this is going to be a great experience. Don’t worry about the money – just enjoy the experience.

The ‘receptionist’ welcomed me – or at least tried to. She looked up from the magazine she was reading. Just stared straight as me – expressionless.

I said ‘Smile’. She didn’t – in fact I am sure she made herself look even grumpier. Now I don’t know what sort of morning she had experienced. But I do know it is easy to smile and it costs nothing.

My wife and I walked out. If someone can’t be bothered to smile and welcome a prospective customer, I do wonder what the actual service will be like.

We found another hair stylists and did get a smile and received a great haircut.

I do wish individuals would welcome their customers with a smile.

Have you experience something similar?

What has been your reaction?

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2 Responses to "Does This Irritate You? It Does Me."

Muhamad at 06 Mar 2008 5:40:26 AM EST

Muhamad ( Author/Admin) said this on 06 Mar 2008 5:40:26 AM EST Dear ... if I were you, I would have bahaved the same way. A smile I gaive away comes back to me, and visa a versa. Regards (Reply to this comment) (Cancel this reply) (Comment Replies Disabled)

Andrew Rondeau at 06 Mar 2008 6:05:29 AM EST

Andrew Rondeau ( Author/Admin) said this on 06 Mar 2008 6:05:29 AM EST Muhamad, Thanks for taking the time out to comment - really appreciate that. And a smile costs nothing and makes you and the 'receiver' feel good! Andrew (Reply to this comment) (Cancel this reply) (Comment Replies Disabled)

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